• Module 1 - Service Management as a practice : Service Packages & Processes, Functions
  
• and Roles, The ITIL Service Management Practices & The Service Lifecycle.
  
• Module 2 - Service Strategy : Scope & Processes.
  
• Module 3 - Service Design : Business Value & Key Principles.
  
• Module 4 - Service Transition : Scope & Processes.
  
• Module 5 - Service Operation : Goals and Objectives & Key principles.
  
• Module 6 - Continual Service Improvement : Business Value & Processes.
  
• Module 7 - Service Management Technology : Generic Requirements &
  
• Service Automation Strategy, Implementation & Monitoring and Control.
  
• Module 8 - Summary and exam preparation.

Exam Details
Number of questions : 40
Pass Mark : 65% (26 or more of the 40 questions answered correctly)
Open Book : No.
Electronic Devices permitted : No
Level of qualification : Foundation

Enrollment Form

Prerequisites / Exam Requirements

1. There are no formal entry requirements for the course or examination. Basic knowledge of IT/Service
   Management among delegates makes it easier to comprehend the course.
2. There is no pre-course work for ITIL® V3 Foundation

Exam Details
Number of questions : 40
Pass Mark : 65% (26 or more of the 40 questions answered correctly)
Open Book : No.
Electronic Devices permitted : No
Level of qualification : Foundation

Enrollment Form

 

DELIVERABLES

• Training
• Books
• CD's
• Participation Certificate

Exam Details
Number of questions : 40
Pass Mark : 65% (26 or more of the 40 questions answered correctly)
Open Book : No.
Electronic Devices permitted : No
Level of qualification : Foundation

Enrollment Form

 

Date	Time	Total Hours	Description	Course Cost Including Exam
Sept 01,2012 Sept 02,2012	10AM to 5PM	16 Hours	ITIL F-ITSM WEEKEND BATCH	Rs 10800
Sept 08,2012 Sept 09,2012	10AM to 5PM	16 Hours	ITIL F-ITSM WEEKEND BATCH	Rs 10800
Sept 15,2012 Sept 16,2012	10AM to 5PM	16 Hours	ITIL F-ITSM WEEKEND BATCH	Rs 10800
Sept 22,2012 Sept 23,2012	10AM to 5PM	16 Hours	ITIL F-ITSM WEEKEND BATCH	Rs 10800
Sept 29,2012 Sept 30,2012	10AM to 5PM	16 Hours	ITIL F-ITSM WEEKEND BATCH	Rs 10800

ITIL INTERMEDIATE/ITIL ADVANCE EXAM SCHEDULE
If you have completed the accredited ITIL online training for ITIL foundation, Intermediate or ITIL Advanced. Exams for all modules are held every weekend. You need to register 2 weeks in advance.

Exam Details
Number of questions : 40
Pass Mark : 65% (26 or more of the 40 questions answered correctly)
Open Book : No.
Electronic Devices permitted : No
Level of qualification : Foundation

Enrollment Form